Privacy Policy

Stay Wise Rentals
Last Updated: 3 March 2026
Website: https://staywise.rentals/

1. Introduction

Stay Wise Rentals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Visit our website

• Make a booking enquiry

• Book a property

• Contact us

• Use our services

We act as the data controller for the personal data collected via our website and booking processes.

2. The Data We Collect

We may collect, use, store, and transfer the following categories of personal data:

A. Identity Data

• Full name

• Date of birth (where required for booking)

• Government ID details (where legally required)

B. Contact Data

• Email address

• Telephone number

• Billing address

• Correspondence address

C. Booking Data

• Property booked

• Stay dates

• Number of guests

• Special requests

• Payment information (processed via secure third-party providers)

D. Financial Data

• Payment transaction details
  (Note: Full card details are typically processed by secure third-party payment providers and not stored by us.)

E. Technical Data

• IP address

• Browser type and version

• Device type

• Time zone setting

• Website usage data

F. Marketing & Communications Data

• Your preferences in receiving marketing from us

• Communication history

3. How We Collect Your Data

We collect data through:

• Website forms

• Booking systems

• Email correspondence

• Telephone calls

• Cookies and analytics tools

• Third-party booking or payment providers

4. How We Use Your Personal Data

We will only use your personal data where the law allows us to.

A. Performance of a Contract

To:

• Process and manage bookings

• Communicate about your stay

• Provide customer support

• Take payments

B. Legitimate Interests

To:

• Improve our website and services

• Prevent fraud

• Manage our business operations

• Respond to enquiries

We ensure our legitimate interests do not override your rights and freedoms.

C. Legal Obligations

To:

• Comply with tax laws

• Comply with local accommodation regulations

• Respond to law enforcement requests

• Maintain required booking records

D. Consent

Where required, we rely on consent for:

• Marketing communications

• Non-essential cookies

You may withdraw consent at any time.

5. Marketing Communications

We may send you marketing communications if:

• You have opted in; or

• You have previously booked with us and have not opted out (where permitted under PECR).

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

6. Sharing Your Personal Data

We may share your data with:

• Payment processors

• Booking platform providers

• IT and website service providers

• Professional advisers (accountants, legal advisers)

• HM Revenue & Customs (HMRC) or other authorities where required

• Cleaning and property management teams (where necessary for guest stays)

We require all third parties to respect the security of your data and process it in accordance with the law.

7. International Transfers

Some service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreement (IDTA)

• Adequacy regulations

• Standard contractual safeguards

8. Data Security

We have implemented appropriate technical and organisational security measures to prevent:

• Unauthorised access

• Accidental loss

• Alteration

• Disclosure

Access to personal data is limited to those who have a legitimate business need.

9. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected

• Satisfy legal, accounting, or reporting requirements

Booking and financial records may be retained for up to 6 years in line with UK tax and accounting obligations.

10. Your Legal Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure (“right to be forgotten”)

• Request restriction of processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can resolve any concerns.

11. Cookies

Our website uses cookies in accordance with our Cookies Policy.

Please refer to our Cookies Policy for detailed information about:

• Types of cookies used

• Legal basis

• Managing your preferences

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.

13. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Stay Wise Rentals
Website: https://staywise.rentals/
Email: [email protected]
Registered Address: 160-164 Wellington Road, Manchester M20 3FU
Telephone: 01614482800